Shipping policy

Our delivery times are established within a maximum period of up to 10 business days, however, these may vary depending on the destination city. We deliver to all departments of Colombian through the Coordinadora transporter, who guarantee security and coverage, so that your garments arrive in the right conditions and to the direction you want. And international shipments will be made by DHL or 472, the shipment will take approximately 5 business days to arrive, after being delivered to the transport company. There may be extra charges determined by the customs entities of the country of arrival. DELIVERY TIMES Our deliveries are only made on business days. For main cities the approximate delivery time is up to 7 business days, for other municipalities up to 20 business days depending on the destination. Deliveries cannot be made on an exact schedule and must be destined for a punctual and safe address, such as home or office. In the Black Friday period, and sales, delivery times can be significantly increased and are subject to availability. The delivery time begins to count from the confirmation of payment and can be affected by force majeure factors, as well as by the population in which you are and the day and time you make the purchase. In case you have any questions about the dispatch or if your order does not arrive within the stipulated period, contact us through our email hello@swimyourdream.store. Don't worry, we will take care of solving it and give you an answer as soon as possible. Our business hours are 24/7 REMEMBER THAT: Our payment platform Pay U must approve the transaction according to the data analysis. Credit card payments and using the PSE button may take up to (1) business day for approval. Payments with Efecty and Baloto the payment information may take up to (1) business day after the payment is made. Once your payment is approved, you will receive an email with the confirmation of your order. Later, when your order is shipped, we will send a new email with the tracking number (Tracking Number) with which you can know the real location of the product and the estimated delivery date with the carrier. This information is also available when entering "Your Account" and consulting the status of your orders where all the information about them will be updated. SHIPPING COST Swim your dream covers all shipping costs for national purchases over $ 100,000cop and for international purchases for purchases over $ 120us. For purchases made for a lower value, the shipping cost will be determined in each particular case depending on the destination, weight and volume of the package. This value will be calculated when you finish your purchase and will be informed at the time of the settlement of the order, before you make the payment.