Refund policy

Keep in mind that SwimYourDream reserves the right to accept changes, returns or guarantees with prior analysis of the product. Checking the condition of the garment. Conditions for making an exchange or return: It is mandatory to present your invoice or order number, informing the registered ID number. Products that are in promotion or with a discount do not have change. For your request to be approved, it is required that the product (s) to be exchanged or returned be in the same conditions and characteristics in which it has been received (s), in Consequently, the product (s) must: Have the labels and tags still attached and in the original packaging. It should not be worn or washed. It must not be modified or altered from its original state. RETURNS: Refunds of money only apply when exercising the right of withdrawal for purchases made through the Virtual Store (Online), and in the events and conditions provided in Law 1480 of 2011 Article 47, provided that it is exercised during the five (5) business days following receipt of the product. According to number 7 of article 47 of Law 1480, goods for personal use (including intimate garments such as bathing suits) are exempt from the right of withdrawal. In case the aforementioned requirements are met, we will refund the total amount you paid for the garments, this payment does not include transport costs, which must be assumed by the buyer, without discounts or withholdings. The refund of the money will be made within a maximum period of (30) calendar days through consignment to the bank account or reversion to the credit card. Keep in mind that the shipping costs to return your products and exercise your right of withdrawal are at your expense. REVERSAL OF PAYMENT The law provides that in sales made through electronic commerce mechanisms and / or online sales, when a credit card, debit card or any other means of electronic payment has been used to make the payment, the participants of the payment process They must reverse payments at the consumer's request when: The purchase corresponds to an unsolicited transaction. The purchased product has not been received within the time informed in the delivery policy. The delivered product does not correspond to what was requested or is defective. If any of the above causes are met, to proceed with the reversal of the payment within the following five (5) business days, the consumer must return the product, when appropriate, and notify the issuer of the electronic payment method of the claim. used to make the purchase, which, together with the other participants in the payment process, will proceed to reverse the transaction to the buyer, once the merchandise has been received back. CHANGES To make a change you have a period of 30 calendar days after the purchase is made. The change must be made for a product of equal or greater value (a money charge will be made for the difference in value). If the change is made for a lower value product, the difference in money will not be refunded. All changes are subject to inventory availability. The credit note is valid for a period of twelve (12) months. Keep in mind that the transport costs for the first change by size or color of the product purchased at full price, are our responsibility. If you are going to make a second change, you will have to bear the transport costs. Promotional product has no change, except for warranty. GUARANTEES: At Swim Your Dream we elaborate and commercialize products with excellent quality standards, therefore, they are fully guaranteed. Customers should carefully read the instructions for use and washing and the labels for use and care. However, if the garment should have quality defects despite its proper use, during the validity of the guarantee, or if it arrives imperfect, proceed as follows: The products have a guarantee of 60 days from the product invoice date. The response of the approval to the guarantee will be subject to the result of the technical evaluation carried out by our quality department. You should bear in mind that a product does not have a guarantee if: The instructions detailed on the label have not been followed. The garment had contact with products with chemicals, detergents or bleaches that cause fabric discoloration. The instructions on the correct product care labels have not been followed. Damage or breakdown is the result of improper use of the product. The product was altered, violated or modified by the customer. Damage or breakdown is the result of normal wear and tear of the product. In case the garment admits repair, it will be repaired, if not, it will be changed. If the failure is repeated, at the consumer's choice, the change will be made. If the same reference is not available, the client may choose one of the same species and / or similar characteristics, or request that the value of the defective garment be recorded as a credit balance (credit note) which will be applied in a next purchase. The credit note will be valid for twelve (12) months from the date it is made. We reserve the right to accept the garments with previous analysis of the product. The garment must be delivered in good hygienic condition, clean and dry. When the damage comes from misuse of the product by the consumer, or he does not attend or has attended the instructions for use of the product, no guarantee will be given. Money will only be refunded when there is a guarantee in the second instance. The transport costs in case the guarantee is accepted are our responsibility, if your request is not approved, you will have to pay the shipping costs so that we can send your garment back. HOW TO MAKE AN EXCHANGE OR A RETURN OR REQUEST FOR GUARANTEE It is necessary to have the invoice to be able to make the change for the purchase value, since the prices could vary at the time of making the change and in this way we could only credit you for the value that you register to us on the current date, even if it is less than the one you paid. Online Store: To manage your request, you can write to us at hola@swimyourdream.store or by whatsapp at the number +57 3043573376, to have a better communication of what happened and request your exchange, refund or guarantee so that we can contact you and manage the collection of the garment (s) with our carrier or coordinate with you to send the garments, according to the case. For money returns, guarantees and exchanges Once we receive your order and verify that it is suitable to be returned, exchanged or for guarantee, we will contact you to notify you if it was approved or denied. If the product does not meet the specifications given to make the exchange, money back or guarantee, you will be informed by email of the reason why your request was not received and the product will be sent back to the delivery address. initial. It is important to bear in mind that in this case the return shipping cost will be at your expense. In case it has been approved, we will proceed to make the exchange, guarantee or refund within a maximum period of 15 calendar days.